FAQS

 High Quality
handmade products

 Free UK shipping
on orders over £50

 Based in
London, UK

  Quick Reply
info@emodi.co.uk

FaQs. Cushions

How to choose the right size cushion insert?  

If you are looking for plump, filled out cushions, you should always get an insert that is one size bigger than the cover.

Our cushion covers measure at 18″ x 18″ (45cm x 45cm)  for the perfect look we recommend 20″ x 20″ (45cm x 45cm) cushion insert

If you still unsure, feel free to contact us or buy quality pillow insert from us right here

What Fabric do we use for printed cushion covers?

We use only the best quality fabrics to print our designs. Our favourite 100% natural Cotton fabric is high quality (230gsm), that is durable, slightly textured and perfectly suitable for the cushion covers. It is soft, smooth to the touch and colours look absolutely amazing!

What Ink do we use for fabric printing?

Printed in UK. Our Fabric printing suppliers use only eco-friendly water based pigment inks that are free from harmful substances and safe to use.

Processing and Delivery times

Most of our items are made to order so the time we need to prepare an item for shipping varies. For processing times please see the individual product description page.
All Emodi products comes with Flat shipping rate of £3.95 or free with orders over £50.  Once the items are ready to ship, we will try to despatch it within 1-2 working days, excluding bank holidays. For more information about our delivery times, fees and International delivery please see our Delivery information page>

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Do you ship internationally?

Yes, please see our Delivery Information page for more details.

How will my order be packaged?

All our cushions and accessory orders are wrapped in tissue paper and placed in a suitable cardboard box. All orders are wrapped and packed safely and securely ready for their journey to you.

Can I commission bespoke work?

Yes, please contact us directly if you would like to order a custom made furniture, fabrics, cushion or any other of our products.

What wood do we use for our Furniture?

We use only sustainable or reclaimed wood when crafting our furniture.

We will collect pallets, old floorboards, beams and use these discarded pieces to create our furniture pieces. The reclaimed wood is dissembled, any nails or screws are removed and then we plane and sand it all. After this, the freshly prepared wood will be left to dry and rest for being used to craft furniture.

Printed Cushions Care

Dry clean or hand wash only at 30°c or less. Hang or drip dry. Iron print side down and avoid using spray for best results.

Printed Fabrics Safety Information

Our fabrics will burn if exposed to flame or direct heat. They have not been treated with fire resistant chemicals but you may post treat your fabric before use. Our inks have been tested by our suppliers to ensure they do not contain harmful substances and have been found to be safe for child use. If you are unsure whether our fabrics are suitable for your intended use, please contact our customer service team who will be happy to assist further.

Returns & Refunds

Products should be returned in perfect condition with tags attached within 14 days of purchase. We do not refund postage. We do not offer refunds on custom made or personalised items. For more information please see our Terms & Conditions Page

Please contact us first if you have any problems with your order.

Problems with a Item or delivery?

If your delivery is late, lost, incorrect or contains a damaged item, we will do everything we can to get the issue resolved promptly. Please contact us at info@emodi.co.uk

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