Terms & Conditions
The following terms and conditions apply to all transactions that take place on www.emodi.co.uk website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for your future reference.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Once we receive payment an email will be sent to the address provided in your order form. Our acceptance of your order brings into existence a legally binding between us.
Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. As our products are made by hand there may be a fractional variation in size. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.
In the event any product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
Availability of Products.
Products and services are subject to availability and may be withdrawn at any time. If we are unable to supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. Many items offered for sale on this website are made to order and available for delivery and may take up to 12 weeks to deliver, please contact us to check availability. Custom orders are non refundable.
Orders can be processed directly though this web site. Emodi.co.uk processes card payments securely via a third party payment system called paypal and/or sagepay. All transactions are processed using a secure server. Emodi.co.uk does not hold any customer card details and we will never pass your details on to anyone.
When ordering you must provide us with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or bank transfer although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.
Cancellation of Orders / Returned Goods
Emodi are happy to exchange or refund any unwanted or faulty full priced items returned to us in original condition and packaging, unused and with tags attached within 14 days. Please email us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via tracked delivery as we can not be held responsible for any return items that go missing.
Goods returned outside this 14 day period will be subject to a restocking fee of 30%. It remains your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. We do not uplift items. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 14 days from the date of delivery. If you do not return goods within 14 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. The cancellation must be put into writing and received within the 14-day period.
Please note, goods will only be considered for exchange or refund if they are clean and dry and in ‘as new’ condition with original packaging,
All our items are made to order. Processing time will vary from 1 to 6 weeks and the quoted delivery times on this site are only estimates. If there’s more than one item in the order we shall hold the order until it is complete and then arrange delivery. We shall endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. Please read here about our Delivery Times
For international orders, delivery costs do not include any duty or custom charges and you may be required to pay additional domestic sales taxes on receipt of delivery. Additional charges required for customs clearance must be accepted by the recipient as we have no control over these charges and they are a reflection of the customs policy in place at the final destination country. Policies for customs vary from country to country so please check with your local customs office if you require any clarification.
These terms and conditions shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes.
You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
We pride ourselves on our reputation, service levels and products – in the first instance, please contact us on one of the many methods available – We aim to resolve your concerns immediately and to your satisfaction.